- Last updated
- 20 October 2026
This policy describes how renyzo handles payments, cancellations and refunds for the services it provides in and around Stirling. It applies to every order agreed with us by telephone, email or in person.
How prices and orders are agreed
An order starts with your enquiry by telephone or email. We confirm the service and its price in writing on the basis of the prices published on this website, and the agreement takes effect when you accept that confirmation. If the scope changes while the work is running, any change in price is agreed with you first.
Paying invoices
Unless otherwise agreed, payment is due within 14 days after invoicing, and the accepted methods are listed on each invoice, which we send to you by email. Where an advance payment or payment by instalments has been agreed, the amounts and the dates are set out in the quotation. If an invoice remains open, we send a written reminder.
Refunds and part-completed work
A refund is issued using the payment method of the original transaction, normally within 14 days after we have agreed it with you. If that method is no longer available, we ask you for bank details at hello@renyzo.com and transfer the amount there, free of charge. Services already provided in full are not refundable; for partly completed work we settle the fee for the completed part and return the balance, allowing for material or third-party expenses agreed in advance.
Complaints about our work
If you are not satisfied with our work, please describe the problem in writing to hello@renyzo.com within 14 days of the service, while the details are still fresh. We look into it and suggest a correction, a repeat of the service, a partial refund or another solution that fits the case.
Cancelling a distance contract
Where the Consumer Contracts Regulations 2013 give you a right to cancel a contract agreed by telephone, by email or online, that right applies in addition to this policy. Written notice to hello@renyzo.com within the statutory period is enough, and any work you expressly asked us to begin before withdrawing is then settled separately.
