Frequently asked questions

We are based in Stirling and work with broadcasters, event producers and production companies across Scotland and the wider UK. For jobs further afield, send us the venue and dates through the contact page and we will tell you in writing whether we can take it on and what that involves.

Yes. Some clients bring their own director or cameras and ask us only for signal management or distribution. Others use our operators and vision mixing. When you write to us, say which roles you already have so that we confirm exactly where our crew fits in.

Use the form on the contact page. Include the date, venue, type of programme, where the feed is going and any technical details you already have. We reply with questions if needed, then send a written quotation listing what is included and what could change the cost.

Ordering starts with an enquiry through the contact page, followed by our written quotation and your written confirmation. After the work, we send an invoice, which you pay by bank transfer. Nothing is bought or paid for on this website.

Cancellations and refunds follow our payment and refund policy, which you can read on the site before you confirm. If your plans change, tell us as early as you can in writing and we will explain how the policy applies to your job.

Backup paths are part of our signal planning. Callum Reid designs a secondary route for the critical feed, depending on what the venue allows. We describe the backup in the technical outline, so you know what is covered before you confirm.

Formats depend on your broadcaster or streaming partner. Ewan Campbell agrees the file standards, metadata and delivery method with the receiving team in advance, so that feeds and clips arrive in a form they can use straight away.

It helps to have the date, venue address, access times, the broadcaster's technical contact, the format you need and a list of sources or cameras. If you are unsure of any of these, send what you have and we will work through the rest together.